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Support

Here to help.

Usually within a day or two.

The fastest way to reach us is email — questions, bugs, ideas, or just a photo of a particularly good pour:

You can also send feedback directly from the app: Settings → Send Feedback. It arrives in the same inbox.

Common questions

Where is my data stored?

Entirely on your device. Bloom has no accounts and no cloud sync — see the privacy policy. Deleting the app deletes your data, so if you're switching phones, use your device backup to carry it over.

The label scanner didn't read my bag.

The scanner works best on printed labels in good light. If it misses, everything can be entered manually — with autocomplete from 200+ roasters and 34 origin countries.

My grinder isn't listed.

Add it as a custom grinder with your own click range, and the grind calculator will use it everywhere. If you'd like it added as a preset, email us the make and model.

Can I request a recipe or brew method?

Please do. Bloom already ships 54 guided recipes across 25 methods, and the recipe editor lets you build your own — but we love adding well-tested classics.